Customer Success Manager (B2B SaaS)

💞 About our team

We are a fast growing SaaS startup with offices in Berlin and Hamburg.
Our lean, diverse team of about seventeen people values feature velocity, clear communication, and zero bureaucracy.
We work in a hybrid setup, ideally from Hamburg or Berlin, and we love what we do.

🎯 Your role

We are looking for a Customer Success Manager who helps our customers realise maximum value with Elephant, guides successful rollouts, and identifies growth potential within existing accounts.

You are the voice of our customers inside the company, you build trusted relationships, and you work closely with Sales and Product to make Elephant an essential part of the daily workflow of our users.

💪🏼 Your responsibilities

• Maximise customer value. You help customers get the most out of Elephant from implementation to scale.

• Close collaboration with customers. You are hands on, meet them on site, understand workflows, challenges, and priorities of frontline teams in depth.

• Build trust and partnership. You create long term relationships, act as the main point of contact, and become a true partner at eye level.

• Upsells and cross sells. You identify opportunities and drive expansion deals independently.

• Product feedback. You work closely with the Product team to translate customer needs, qualify feature requests, and support prioritisation.

• Onboarding and change management. You plan and manage onboardings, trainings, and rollout processes in a hands on and impact driven way.

• Success playbooks and processes. You help build structures, templates, and workflows to scale Customer Success over time.

• Team collaboration. You work closely with Sales, Product, and Marketing to refine GTM strategies and evolve our customer communication.

🧠 What you bring

• At least two to three years of experience in Customer Success, Business Development, or a similar customer facing role in a SaaS environment.

• Strong communication, empathy, and the ability to explain complex topics in a clear and simple way.

• Fluent German at C2 level and good English skills at least B2 in spoken and written form.

• Self motivation, structured work habits, and enthusiasm for growing in a dynamic environment.

• A strong ownership mindset. You take initiative, think ahead, and drive things forward independently.

• Analytical thinking. Data helps you spot opportunities, identify risks early, and make customer success measurable.

• Proactivity and problem solving. You find solutions where others see problems.

• Relationship building comes naturally. You create trust and become a true partner for your customers.

• Ideally you visit one of our offices in Berlin or Hamburg at least once a month.

💞 Why you will love this role

• 💥 High impact with zero bureaucracy. You help shape Customer Success almost from scratch.

• 🧩 Creative freedom to test, learn, and scale. You have full room to shape your work.

• 🤝 Close collaboration with founders, Sales, and CS. Your input directly influences our pipeline and product story.

• 🌍 A huge market. Eighty percent of the world’s workforce works in frontline jobs, a massive and largely untapped space.

• 🏐 A team with real drive. We love what we do and celebrate both small and big wins.

• 🕓 Perfect timing. We are growing fast and you can play a defining role.