A, B, C

Frontline Excellence Glossary

Our glossary provides clear explanations to help you navigate the evolving landscape of workforce enablement and technology.

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B

C

D

E

F

G

H

I

J

K

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M

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O

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Q

R

S

T

U

V

W

X

Y

Z

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

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R

S

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U

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X

Y

Z

A

AI Companion

A

AI Companion

A

API (Application Programming Interface)

A

API (Application Programming Interface)

A

Automated Reasoning

A

Automated Reasoning

A

Authoring Tool

A

Authoring Tool

A

Agent (Agentic)

A

Agent (Agentic)