Success Story

Installers Reps save 1 hour per day

How Enpal uses Elephant to digitalise training and make installations more efficient

Enpal, the European market leader for solar systems, has revolutionised the training of its teams with Elephant. From the onboarding phase of new installers to comprehensive sales trainings for technically sophisticated products: Enpal has been using the Elephant's platform since 2022 to close knowledge gaps, save time and significantly increase productivity.

Successes we celebrate with Enpal

80+

new installers trained per month

50%

fewer clarifying questions to team leads

30%

shorter onboarding for installers from abroad

Successes we celebrate with Enpal

80+

new installers trained per month

50%

fewer clarifying questions to team leads

30%

shorter onboarding for installers from abroad

Successes we celebrate with Enpal

80+

new installers trained per month

50%

fewer clarifying questions to team leads

30%

shorter onboarding for installers from abroad

"With Elephant, we have taken the training of our installation teams to a new level. In a dynamic, fast-growing company like Enpal, it is crucial that our installers are trained quickly, efficiently and to the highest quality - regardless of language, location or previous knowledge. Thanks to Elephant, we can impart knowledge in real time, overcome language barriers and provide our employees with exactly the information they need for their daily work while on the move. This has not only significantly reduced our familiarisation time, but has also noticeably improved the quality of our installations and the satisfaction of our teams."

Manuel Lippert

Managing Director, Enpal Installation & Training GmbH

"With Elephant, we have taken the training of our installation teams to a new level. In a dynamic, fast-growing company like Enpal, it is crucial that our installers are trained quickly, efficiently and to the highest quality - regardless of language, location or previous knowledge. Thanks to Elephant, we can impart knowledge in real time, overcome language barriers and provide our employees with exactly the information they need for their daily work while on the move. This has not only significantly reduced our familiarisation time, but has also noticeably improved the quality of our installations and the satisfaction of our teams."

Manuel Lippert

Managing Director, Enpal Installation & Training GmbH

"With Elephant, we have taken the training of our installation teams to a new level. In a dynamic, fast-growing company like Enpal, it is crucial that our installers are trained quickly, efficiently and to the highest quality - regardless of language, location or previous knowledge. Thanks to Elephant, we can impart knowledge in real time, overcome language barriers and provide our employees with exactly the information they need for their daily work while on the move. This has not only significantly reduced our familiarisation time, but has also noticeably improved the quality of our installations and the satisfaction of our teams."

Manuel Lippert

Managing Director, Enpal Installation & Training GmbH

Key Facts about the projects

At a glance

Client

Industry

Greentech

Company Size

3500+

Key Outcome

80+

new installers trained per month

1.

Challenge

Installation: More efficient training for installers

  • Rapid growth at the Enpal Academy: at peak times, 80-100 new installers had to be trained per month.

  • Diverse target groups: training for qualified electricians, career changers and skilled workers with a migration background.

  • Language barriers: Many installers do not speak German as their native language.

  • Decentralised teams: Employees work in different locations across Germany.

  • Constant change: Processes and products are constantly evolving.

  • Complexity of new products: The introduction of new products, e.g. heat pumps bring new complexity and evolving demands for teams.

  • Accessibility: Installers are mainly deployed at the customer's premises and rarely on site at the local branches.

  • Strong growth: New employees have to be onboarded continously

Installation: More efficient training for installers

  • Rapid growth at the Enpal Academy: at peak times, 80-100 new installers had to be trained per month.

  • Diverse target groups: training for qualified electricians, career changers and skilled workers with a migration background.

  • Language barriers: Many installers do not speak German as their native language.

  • Decentralised teams: Employees work in different locations across Germany.

  • Constant change: Processes and products are constantly evolving.

  • Complexity of new products: The introduction of new products, e.g. heat pumps bring new complexity and evolving demands for teams.

  • Accessibility: Installers are mainly deployed at the customer's premises and rarely on site at the local branches.

  • Strong growth: New employees have to be onboarded continously

Installation: More efficient training for installers

  • Rapid growth at the Enpal Academy: at peak times, 80-100 new installers had to be trained per month.

  • Diverse target groups: training for qualified electricians, career changers and skilled workers with a migration background.

  • Language barriers: Many installers do not speak German as their native language.

  • Decentralised teams: Employees work in different locations across Germany.

  • Constant change: Processes and products are constantly evolving.

  • Complexity of new products: The introduction of new products, e.g. heat pumps bring new complexity and evolving demands for teams.

  • Accessibility: Installers are mainly deployed at the customer's premises and rarely on site at the local branches.

  • Strong growth: New employees have to be onboarded continously

2.

Outcome

Installation: AI-supported training with Elephant

Enpal uses Elephant to efficiently create interactive training content and organise knowledge transfer on a central platform. SOPs (standard operating procedures), technical innovations and product descriptions are quickly converted into interactive courses and are available in a mobile app in over 30 languages.

Installers can also use the AI assistant to ask questions in their native language and thus solve problems more quickly. Push notifications are used to send less complex changes as messages to specific target groups and provide read receipts. Team leaders have a precise overview of the level of knowledge and engagement at all times via dashboards.

Installation: AI-supported training with Elephant

Enpal uses Elephant to efficiently create interactive training content and organise knowledge transfer on a central platform. SOPs (standard operating procedures), technical innovations and product descriptions are quickly converted into interactive courses and are available in a mobile app in over 30 languages.

Installers can also use the AI assistant to ask questions in their native language and thus solve problems more quickly. Push notifications are used to send less complex changes as messages to specific target groups and provide read receipts. Team leaders have a precise overview of the level of knowledge and engagement at all times via dashboards.

Installation: AI-supported training with Elephant

Enpal uses Elephant to efficiently create interactive training content and organise knowledge transfer on a central platform. SOPs (standard operating procedures), technical innovations and product descriptions are quickly converted into interactive courses and are available in a mobile app in over 30 languages.

Installers can also use the AI assistant to ask questions in their native language and thus solve problems more quickly. Push notifications are used to send less complex changes as messages to specific target groups and provide read receipts. Team leaders have a precise overview of the level of knowledge and engagement at all times via dashboards.

3.

Benefits

Key features at Enpal Installers:

  • AI Coursebuilder: Fast creation of interactive, multilingual courses.

  • Mobile app with messaging & surveys: Flexible, playful learning anytime, anywhere. Disseminate important updates quickly via messages with read confirmation.

  • AI Assistant: Direct access to relevant information and automatic translations.

  • Structured learning paths: Tailored to career changers and new employees.

Key features at Enpal Installers:

  • AI Coursebuilder: Fast creation of interactive, multilingual courses.

  • Mobile app with messaging & surveys: Flexible, playful learning anytime, anywhere. Disseminate important updates quickly via messages with read confirmation.

  • AI Assistant: Direct access to relevant information and automatic translations.

  • Structured learning paths: Tailored to career changers and new employees.

Key features at Enpal Installers:

  • AI Coursebuilder: Fast creation of interactive, multilingual courses.

  • Mobile app with messaging & surveys: Flexible, playful learning anytime, anywhere. Disseminate important updates quickly via messages with read confirmation.

  • AI Assistant: Direct access to relevant information and automatic translations.

  • Structured learning paths: Tailored to career changers and new employees.

"Thanks to Elephant, we can communicate knowledge in real time, overcome language barriers and provide our employees on the move with exactly the information they need for their daily work."

Manuel Lippert

Managing Director, Enpal Installation & Training GmbH

"Thanks to Elephant, we can communicate knowledge in real time, overcome language barriers and provide our employees on the move with exactly the information they need for their daily work."

Manuel Lippert

Managing Director, Enpal Installation & Training GmbH

"Thanks to Elephant, we can communicate knowledge in real time, overcome language barriers and provide our employees on the move with exactly the information they need for their daily work."

Manuel Lippert

Managing Director, Enpal Installation & Training GmbH

4.

Results

Results in Installation

  • Reduced onboarding: Enpal was able to reduce the familiarisation time for installers from abroad by 30%.

  • Multilingualism: Courses are available in the employees' native language, which leads to better understanding and higher quality.

  • More efficient processes: Improved knowledge transfer enables compliance with process and quality specifications.

  • 50% fewer queries: Thanks to the AI assistant, team leaders are significantly relieved as most questions are answered automatically.

Results in Installation

  • Reduced onboarding: Enpal was able to reduce the familiarisation time for installers from abroad by 30%.

  • Multilingualism: Courses are available in the employees' native language, which leads to better understanding and higher quality.

  • More efficient processes: Improved knowledge transfer enables compliance with process and quality specifications.

  • 50% fewer queries: Thanks to the AI assistant, team leaders are significantly relieved as most questions are answered automatically.

Results in Installation

  • Reduced onboarding: Enpal was able to reduce the familiarisation time for installers from abroad by 30%.

  • Multilingualism: Courses are available in the employees' native language, which leads to better understanding and higher quality.

  • More efficient processes: Improved knowledge transfer enables compliance with process and quality specifications.

  • 50% fewer queries: Thanks to the AI assistant, team leaders are significantly relieved as most questions are answered automatically.

5.

Next Steps

Enpal's future with Elephant

Following the successful implementation of the platform, Enpal is planning further optimisations:

  • Expanding the range of courses: Additional training on new products and service offerings.

  • Optimisation of the knowledge database: Introduction of additional functions based on employee feedback.

  • International scaling: Use of the platform to train employees in new markets.

Enpal's future with Elephant

Following the successful implementation of the platform, Enpal is planning further optimisations:

  • Expanding the range of courses: Additional training on new products and service offerings.

  • Optimisation of the knowledge database: Introduction of additional functions based on employee feedback.

  • International scaling: Use of the platform to train employees in new markets.

Enpal's future with Elephant

Following the successful implementation of the platform, Enpal is planning further optimisations:

  • Expanding the range of courses: Additional training on new products and service offerings.

  • Optimisation of the knowledge database: Introduction of additional functions based on employee feedback.

  • International scaling: Use of the platform to train employees in new markets.

Your first two weeks on us!

Try our AI-powered training platform for free! Sign up for a two-week trial and see how it transforms your frontline teams—no cost, no commitment.

Your first two weeks on us!

Try our AI-powered training platform for free! Sign up for a two-week trial and see how it transforms your frontline teams—no cost, no commitment.

Your first two weeks on us!

Try our AI-powered training platform for free! Sign up for a two-week trial and see how it transforms your frontline teams—no cost, no commitment.