At a glance
Client
Industry
Renewable Energy
Company Size
3500+
Highlight
30%
shorter onboarding for installers from abroad
1.
Challenges
More efficient training for installers
Rapid growth at the Enpal Academy: at peak times, 80-100 new installers had to be onboarded per month.
Diverse target groups: training for qualified electricians, career changers and skilled workers with a migration background.
Language barriers: Many installers do not speak German as their native language.
Decentralised teams: Employees work in different locations across Germany.
Constant change: Processes and products are constantly evolving.
Complexity of new products: The introduction of new products, e.g. heat pumps bring new complexity and evolving demands for the teams in the field.
Accessibility: Installers are mainly deployed at installation site on the customer's premises and rarely on site at the local branches.
More efficient training for installers
Rapid growth at the Enpal Academy: at peak times, 80-100 new installers had to be onboarded per month.
Diverse target groups: training for qualified electricians, career changers and skilled workers with a migration background.
Language barriers: Many installers do not speak German as their native language.
Decentralised teams: Employees work in different locations across Germany.
Constant change: Processes and products are constantly evolving.
Complexity of new products: The introduction of new products, e.g. heat pumps bring new complexity and evolving demands for the teams in the field.
Accessibility: Installers are mainly deployed at installation site on the customer's premises and rarely on site at the local branches.
More efficient training for installers
Rapid growth at the Enpal Academy: at peak times, 80-100 new installers had to be onboarded per month.
Diverse target groups: training for qualified electricians, career changers and skilled workers with a migration background.
Language barriers: Many installers do not speak German as their native language.
Decentralised teams: Employees work in different locations across Germany.
Constant change: Processes and products are constantly evolving.
Complexity of new products: The introduction of new products, e.g. heat pumps bring new complexity and evolving demands for the teams in the field.
Accessibility: Installers are mainly deployed at installation site on the customer's premises and rarely on site at the local branches.
2.
Solution
AI-supported training with Elephant
Enpal uses Elephant to efficiently create interactive training content and organise knowledge transfer on a central platform. SOPs (standard operating procedures), technical innovations and product descriptions are quickly converted into interactive courses and are available in a mobile app in over 30 languages.
Installers can also use the AI assistant to ask questions in their native language and thus solve problems more quickly. Push notifications are used to send less complex changes as messages to specific target groups and provide read receipts. Team leaders have a precise overview of the level of knowledge and engagement at all times via dashboards.
AI-supported training with Elephant
Enpal uses Elephant to efficiently create interactive training content and organise knowledge transfer on a central platform. SOPs (standard operating procedures), technical innovations and product descriptions are quickly converted into interactive courses and are available in a mobile app in over 30 languages.
Installers can also use the AI assistant to ask questions in their native language and thus solve problems more quickly. Push notifications are used to send less complex changes as messages to specific target groups and provide read receipts. Team leaders have a precise overview of the level of knowledge and engagement at all times via dashboards.
AI-supported training with Elephant
Enpal uses Elephant to efficiently create interactive training content and organise knowledge transfer on a central platform. SOPs (standard operating procedures), technical innovations and product descriptions are quickly converted into interactive courses and are available in a mobile app in over 30 languages.
Installers can also use the AI assistant to ask questions in their native language and thus solve problems more quickly. Push notifications are used to send less complex changes as messages to specific target groups and provide read receipts. Team leaders have a precise overview of the level of knowledge and engagement at all times via dashboards.
3.
Key Features
AI Coursebuilder: Fast creation of interactive, multilingual courses.
Mobile app with messaging & surveys: Flexible, gamified learning anytime, anywhere. Disseminate important updates quickly via messages with read confirmation.
AI Assistant: Direct access to relevant information and automatic translations.
Structured learning paths: Tailored to career changers and new employees.
AI Coursebuilder: Fast creation of interactive, multilingual courses.
Mobile app with messaging & surveys: Flexible, gamified learning anytime, anywhere. Disseminate important updates quickly via messages with read confirmation.
AI Assistant: Direct access to relevant information and automatic translations.
Structured learning paths: Tailored to career changers and new employees.
AI Coursebuilder: Fast creation of interactive, multilingual courses.
Mobile app with messaging & surveys: Flexible, gamified learning anytime, anywhere. Disseminate important updates quickly via messages with read confirmation.
AI Assistant: Direct access to relevant information and automatic translations.
Structured learning paths: Tailored to career changers and new employees.
"What’s especially impressive is how quickly we can create and deliver content in multiple languages. The positive feedback from our employees confirms that choosing Elephant was the right decision."
Emanuel Bugia
Senior Manager - Training & Communication
"What’s especially impressive is how quickly we can create and deliver content in multiple languages. The positive feedback from our employees confirms that choosing Elephant was the right decision."
Emanuel Bugia
Senior Manager - Training & Communication
"What’s especially impressive is how quickly we can create and deliver content in multiple languages. The positive feedback from our employees confirms that choosing Elephant was the right decision."
Emanuel Bugia
Senior Manager - Training & Communication
4.
Results
Reduced onboarding: Enpal was able to reduce the familiarisation time for installers from abroad by 30%.
50% fewer queries: Thanks to the AI Assistant, team leaders are significantly unblocked as most questions are answered by Elephant's AI Assistant.
More efficient processes: Improved knowledge transfer enables compliance with process and quality specifications.
Content in Multiple Languages: Courses are available in the employees' native language, which leads to better understanding and higher quality.
Reduced onboarding: Enpal was able to reduce the familiarisation time for installers from abroad by 30%.
50% fewer queries: Thanks to the AI Assistant, team leaders are significantly unblocked as most questions are answered by Elephant's AI Assistant.
More efficient processes: Improved knowledge transfer enables compliance with process and quality specifications.
Content in Multiple Languages: Courses are available in the employees' native language, which leads to better understanding and higher quality.
Reduced onboarding: Enpal was able to reduce the familiarisation time for installers from abroad by 30%.
50% fewer queries: Thanks to the AI Assistant, team leaders are significantly unblocked as most questions are answered by Elephant's AI Assistant.
More efficient processes: Improved knowledge transfer enables compliance with process and quality specifications.
Content in Multiple Languages: Courses are available in the employees' native language, which leads to better understanding and higher quality.
5.
Next Steps
Following the successful implementation of the platform, Enpal is planning further organizational improvements with Elephant:
Expanding the range of courses: Additional training on new products and service offerings.
Optimisation of the knowledge database: Introduction of additional functions based on employee feedback.
International scaling: Use of the platform to train employees in new markets.
Following the successful implementation of the platform, Enpal is planning further organizational improvements with Elephant:
Expanding the range of courses: Additional training on new products and service offerings.
Optimisation of the knowledge database: Introduction of additional functions based on employee feedback.
International scaling: Use of the platform to train employees in new markets.
Following the successful implementation of the platform, Enpal is planning further organizational improvements with Elephant:
Expanding the range of courses: Additional training on new products and service offerings.
Optimisation of the knowledge database: Introduction of additional functions based on employee feedback.
International scaling: Use of the platform to train employees in new markets.
