Instant answers straight from your company knowledge.

The AI Assistant is an AI-powered knowledge tool designed for frontline and field service teams in manufacturing, technical support, and field service. It searches internal company documents, videos, and training courses to provide instant, source-based answers—via text, voice, or photo—in over 95 languages, 24/7.

The assistant responds solely based on the company’s own knowledge. No internet search results, no guesswork, no making things up. Every answer includes a direct link to the original source, so employees can immediately access the exact section of the document.

The AI assistant accesses all the company knowledge you make available to it. This can include documents, PDFs, videos, course content, and SOPs that you upload directly. The assistant can also be connected to SharePoint, Confluence, and Google Drive. As soon as you update something there, the new version is automatically available in the assistant without anyone having to intervene manually. This means your team is always working with the most up-to-date information.

Yes. If you don’t have your hands free or can’t type, simply ask the question out loud or take a photo of the situation, such as a piece of equipment, a tool, or an ongoing process. The AI assistant understands natural language, recognizes the context in the image, and provides the appropriate answer, including a source reference, in just a few seconds. This works even if the device is currently offline.

The AI assistant logs every question asked. The built-in question analysis shows you which topics come up most frequently and where the assistant was unable to provide a satisfactory answer. Admins can see at a glance where there are knowledge gaps, improve answers directly, and notify the affected users. The analysis can be filtered by time period, team, and feedback type, and exported as a CSV file.

Elephant offers a free trial. If you’d prefer to try out the assistant in your own environment first, you can also book a demo. Since the AI assistant connects directly to existing sources such as SharePoint, Confluence, or Google Drive, there’s no need for a complex migration or manual data maintenance to get started.