„“The AI assistant has transformed our day-to-day work. Our technicians can find answers immediately, no matter which elevator or escalator they're standing in front of. This takes the pressure off our team of experts and ensures the reliable operation of our portfolio.”"
Tek Hussein , Global Technical Director, WeMaintain
From Manuals to AI: WeMaintain Doubles Its Technicians' Productivity with Elephant
Kontext
PropTech · 300+ employees. WeMaintain is an international, technology driven maintenance company for elevators, escalators, automatic doors, and fire safety systems, with the goal of improving performance, safety, and customer satisfaction across large building portfolios. Technicians work daily with a wide range of manufacturers, models, and configurations. With Elephant, WeMaintain has taken training, on the job support, and knowledge management to a new level: digital, scalable, and available at all times.
Herausforderung
Complex Diagnostics: Diagnosing various error codes and mechanical issues across different manufacturers, models, and system generations.
- Higher Productivity50 %
- Low downtime rate2,82 %
- High-quality operations per day3 instead of 2
