What WeMaintain struggled with before Elephant.
- Complex Diagnostics: Diagnosing various error codes and mechanical issues across different manufacturers, models, and system generations.
- Manufacturer-specific knowledge: Specialized technical knowledge had to be accessible on-site in real time, often under time pressure and with limited information.
- Growth and Onboarding: New service technicians had to be trained efficiently despite increasing technical complexity.
- Compliance: Strict EHS and compliance requirements had to be consistently met.
- Reliance on experts: Technicians often had to consult internal experts, which delayed repairs and tied up valuable expert resources.
How Elephant solved the problem.
WeMaintain implemented Elephant's AI-powered frontline support app worldwide to make expert knowledge immediately available and standardize learning.
AI Assistant
Instant answers on-site, ranging from troubleshooting steps to spare parts information and safety instructions.
Interactive Microlearning
Technical fundamentals, onboarding content, and EHS training as structured, mobile learning modules.
Central, searchable knowledge platform
Instructions, troubleshooting procedures, and security updates are all available in one place.
Decentralized Content Creation
Experts create short training sessions themselves as soon as new problems arise. This creates a continuous learning cycle: recurring problem, short training session, problem avoided in the future.
„“The AI assistant has transformed our day-to-day work. Our technicians can find answers immediately, no matter which elevator or escalator they're standing in front of. This takes the pressure off our team of experts and ensures the reliable operation of our portfolio.”"
What changed for WeMaintain.
- 50% increase in productivity: Service technicians now complete three high-quality service calls per day instead of two.
- Significant reduction in requests for expert assistance: Technicians are now resolving most issues on their own using the AI assistant.
- Downtime rate of 2.82%, below the internal KPI of 3%, thanks to faster problem-solving, fewer errors, and continuous learning on the job.
- Continuous professional development integrated into the workflow through short learning modules that fit right into your daily routine.
- Faster creation of training content: Experts turn real-world problems into learning content within a few hours, without a central L&D department.
