What Metiundo struggled with before Elephant.
- High error rate when installing meters.
- Onboarding external trade partners was time-consuming, inconsistent and inefficient.
- Live training tied up significant internal resources and slowed scaling.
- Product updates, changed processes or new requirements were hard to communicate consistently to all installers.
How Elephant solved the problem.
Metiundo chose Elephant to provide a scalable, effective training solution for all internal and external installers. Within a very short time, training was rolled out and onboarding for all installers and partner companies was up and running. Adding the AI Assistant in the app drives even more accurate work and minimises any remaining uncertainty on site.
Interactive training
Hands-on training for all key installation processes and typical errors — directly on smartphone or tablet.
AI-powered assistant
Supports technicians in real time with instant answers and step-by-step solutions to questions on the job.
Central knowledge base
All key info — training, instructions and documentation — in one place. On mobile, too.
Automated course creation
PDFs, notes or PowerPoints become interactive learning modules via AI. Fast, structured, no L&D department required.
„Elephant helps us safeguard the quality of our smart-meter installations long-term. We were especially impressed by the micro-learning format, which trains both our internal installers and external trade partners quickly and efficiently."
What changed for Metiundo.
- Onboarding time per partner drastically reduced: new partners are ready to go in around 20 minutes. Live training is no longer needed.
- Smooth communication of product updates: changes are maintained centrally and pushed automatically to all installers.
- Lower error rate: structured knowledge transfer plus the AI Assistant on site reduced installation errors by around 5%.
- Transparent traceability: it's always clear which partner has worked through which content — a foundation for quality assurance.
- More appealing for partner companies: simple, hands-on, mobile training boosts technician motivation.
