Smalt: high completion rates through mobile micro-learning for installers

SmaltSmaltField Services & Installation
Portrait of Khurram Masood
Smalt logo
The digital user experience really is critical for frontline workers, and Elephant nails it with its mobile micro-learning! We run our academy programmes and ongoing training initiatives on Elephant. The AI course builder lets us create courses incredibly fast, and we're seeing excellent participation and completion rates among our installers, who really appreciate how easy it is to work through the mobile micro-learning courses.

Khurram Masood, CEO, Smalt

From problem to result — three UI cards with brand-blue arrow and trophy

From problem to result.

01

Challenge

Classic e-learning formats are often the wrong tool for installers in the field: too long, too complex, not mobile-friendly. Smalt needed a solution covering both academy programmes and ongoing training, without losing employees on the technology.

02

Solution

Elephant is Smalt's central platform for both: academy programmes and continuous training. The AI course builder turns content into mobile micro-learning courses fast. Short, mobile, intuitive — fitting the daily reality of the job.

03

Result

Participation and completion rates are well above what previous formats achieved. Installers love the simple handling. For Khurram Masood, that's no coincidence: a good digital user experience isn't a nice-to-have — it's a direct lever on learning success and productivity.

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„With Elephant we've taken the training and development of our installation teams to a new level. In a dynamic, fast-growing company like Enpal, it's critical that our installers are trained quickly, efficiently and to the highest quality — regardless of language, location or prior experience. Thanks to Elephant we can deliver knowledge in real time, overcome language barriers and give our employees exactly the information they need on the job. That hasn't just dramatically shortened our onboarding — installation quality and team satisfaction have visibly improved as well.

Manuel Lippert

Managing Director · Enpal

Enpal
„With Elephant we've not only digitised our training, we've also empowered our teams to work more independently and efficiently. What was particularly impressive was how quickly we could create content and make it available in multiple languages. The positive feedback from our employees confirms we made the right choice with Elephant.

Emanuel Bugia

Senior Manager · Enpal

Aira
„Elephant has fundamentally changed our approach to training. We can now create engaging e-learning courses in no time by simply using our existing documents. That's a real milestone in reaching our audience — whether office staff, installers or sales reps. We already have hundreds of users, and the feedback is consistently positive. The AI Coursebuilder makes it so easy to deliver training that motivates everyone, and we've seen a clear jump in completion rates. For us, Elephant has become an indispensable tool for keeping our teams up to date on products and processes.

Bianca Grimm

Head of Academy Germany · Aira

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