What Enpal struggled with before Elephant.
- Rapid growth of the Enpal Academy: at peak, 80–100 new installers needed to be trained every month.
- Diverse audiences: training for qualified electricians, career-changers and skilled workers with varying language skills.
- Language barriers: German cannot be assumed as the default; language skills in the field vary widely.
- Distributed teams: employees are spread across all of Germany.
- Constant change: processes and products are continuously evolving.
- Complexity of new products: rolling out heat pumps creates new demands on the teams.
- Reachability: installers are mostly mobile at customer sites and rarely in the regional offices.
How Elephant solved the problem.
Enpal uses Elephant to efficiently produce interactive training content and centralise knowledge transfer on a single platform. SOPs, technical updates and product specs are turned into interactive courses in no time and made available in over 95 languages via a mobile app. Installers can ask the AI Assistant questions in their preferred language and resolve issues faster. Less complex updates are pushed to specific audiences via push notifications, complete with read receipts.
AI Coursebuilder
Quickly create interactive learning content with agentic AI.
Mobile app with messaging & surveys
Flexible, gamified learning anytime, anywhere — direct messages with read receipts included.
AI Assistant
Instant answers in the installer's preferred language, right at the job site.
Structured learning paths
Fast onboarding and targeted delivery of relevant knowledge.
„With Elephant we can deliver knowledge in real time, overcome language barriers and give our employees exactly the information they need for their daily work — wherever they are."
What changed for Enpal.
- Reduced onboarding: Enpal cut onboarding time for installers from abroad by 30%.
- Multilingual content: courses are available in employees' native languages — better understanding and higher quality.
- More efficient processes: improved knowledge transfer makes it easier to meet process and quality standards.
- 50% fewer follow-up questions: thanks to the AI Assistant, team leads are noticeably relieved.
