What Enpal struggled with before Elephant.
- Technically demanding products: combinations of solar systems, thermal storage and heat pumps, plus new smart electricity tariffs, make for a broad and highly specialised product range.
- Scattered knowledge: information is spread across multiple platforms, making centralised access impossible.
- Time-consuming searches: sales teams spend a lot of time finding the right information to answer customer questions.
How Elephant solved the problem.
Enpal uses Elephant's AI Coursebuilder to create interactive learning content, onboarding sales reps faster and conveying key product information in a targeted way. With the AI Assistant, sales managers have direct access to relevant knowledge and can answer any customer question on the spot. Through extensive analytics and dashboards, team leads always have a clear view of knowledge levels, and surveys help capture team sentiment in real time.
AI Coursebuilder
Quickly create interactive learning content with agentic AI.
Mobile app with messaging & surveys
Flexible, gamified learning anytime, anywhere. Important updates via direct messages with read receipts.
AI Assistant
Direct access to relevant information for consistent customer communication.
Structured learning paths
Fast onboarding and targeted delivery of relevant knowledge.
„The AI Assistant streamlines our work by answering routine questions quickly and accurately. As managers, we get more time for our core responsibilities without being interrupted by frequent requests. At the same time, our employees benefit from extremely fast and reliable answers, which boosts productivity and efficiency on the job."
What changed for Enpal.
- Higher conversion rates: in-app knowledge delivery improves customer interactions and close rates.
- Time savings: sales reps demonstrably save up to one hour per day thanks to our AI Assistant.
- Faster ramp-up: more efficient, structured learning paths significantly reduce time-to-productivity for new hires.
- Self-sufficient work: employees can pull the information they need on their own, anytime.
- 50% fewer follow-up questions: team leads are noticeably relieved because the AI Agent always has the right answer.
