Wanzl Reduces Technicians' Workload Thanks to AI

Item: Elephant
Author: Christian Ebner

WanzlRetail Equipment

1.500 technicians in the global service network Wanzl logo

"Thanks to Elephant, our training sessions are no longer tied to fixed times or locations. With micro-learning modules in the local language and the AI chatbot, our technicians worldwide can access relevant knowledge more quickly—and that has a direct impact on service quality."

Christian Ebner, Product Manager Service‌‍‍‍‌‍‌‍‌‍‍‌‌‍‌‌‍‍‌‌‍‍‍‍‍‍‍‍‌‌‍‌‌‍‍‌‍‍‌‌‌‌‍‌‍‍‌‍‍‌‌‍‍‍‍‍‍‌‍‍‌‍‌‍‌‌‌‍‌‍‍‍‍‍‍‍‍‌‌‌‌‌‌‌‍‌‌‍‍‌‌‍‍‌‍‍‌‌‍‍‌‌‌‍‌‌‌‍‍‌‌‍‌‍‌‌‌‍‌‌‍‍‌‌‌‍‌‍‌‌‍‌‍‌‌‍‌‌‌‌‌‍‌‍‌‌‌‌‍‌‌‌‍‍‌‌‌‍‌‌‌‌‍‍‌‌‍‌‍‍‍‌‍‍‌‌‍‌‌‍‌‌‌‌‍‌‌‌‌‍‌‌‍‍‍‌‌‍‌‌‌‍‌‍‌‍‌‍‌‌‌‍‌‍‌‌‍‍‌‍‌‌‌‌‍‍‌‍‍‌‍‌‌‌‍‌‌‍‌‌‍‌‌‍‌‍‌‌‌‍‌‌‌‍‌‌‌‌‌‌‌‌‍‌‍‌‍‌‌‌‌‌‌‌‌‌‍‌‍‌‍‌‍‌‌‍‌‌‌‌‍‍‌‌‍‌‌‌‌‌‌‍‌‍‍‌‌‍‍‌‌‌‌‌‌‍‍‌‌‍‌‍‍‌‌‍‌‍‌‍‌‍‌‌‍‍‌‍‌‌‍‌‌‌‍‍‌‍‌‌‌‍‌‌‌‌‌‌‌‍‌‍‌‍‌‌‍‌‌‍‌‌‌‌‌‌‌‍‌‌‍‍‌‌‍‍‌‍‌‍‍‌‌‍‌‌‍‌‌‌‌‍‌‌‌‌‍‌‌‍‍‍‌‌‍‌‌‌‍‌‍‌‍‌‍‌‌‌‍‌‍‌‌‍‍‌‍‌‌‌‌‍‍‌‍‍‌‍‌‌‌‍‌‌‍‌‌‍‌‌‍‌‍‌‍‌‌‌‍‌‌‌‍‌‌‌‌‌‌‌‌‍‌‍‌‍‌‌‌‌‌‌‌‌‌‍‌‍‌‍‌‍‌‍‌‌‍‌‌‌‌‍‍‌‌‍‌‌‌‌‌‌‍‌‍‍‌‌‍‍‌‌‌‌‌‌‍‍‌‌‍‌‍‍‌‌‍‌‍‌‍‌‍‌‌‍‍‌‍‌‌‍‌‌‍‌‍‌‌‍‌‌‌‍‌‌‌‍‌‌‌‍‌‌‌‍‍‌‌‌‍‌‍‌‌‌‌‌‌‌‌‍‍‌‍‌‍‍‌‌‌‍‍‌‍‌‌‌‍‌‍‍‌‌, Wanzl

From problem to result.

Challenge

At Wanzl, knowledge was scattered across SharePoint, email, and Teams, so technicians often had to rely on experienced colleagues for answers, even during ongoing customer assignments. Training was mostly held in German and English and delivered in person, qualifications and certifications were not centrally visible, and creating and translating content required significant manual effort.

Solution

Wanzl introduced the Elephant platform as its global Service Academy (WSA). An AI chatbot answers technical questions instantly and in multiple languages directly on site, a standardized training framework delivers micro learning modules under 10 minutes long in more than 30 languages, live trainings run across locations via Microsoft Teams, and a Jira Service Management integration ensures structured requests and documentation.

Result

The AI chatbot relieves 2nd and 3rd level support, service knowledge is standardized worldwide and available in local languages, new employees and partners onboard faster, qualifications and certifications are transparent, and Wanzl now uses one central platform instead of several separate solutions.

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„"With Elephant, we’ve revolutionized the creation of training content. Thanks to increased efficiency, ease of use—even for subject matter experts without an L&D background—and the ability to quickly and easily deliver content in multiple languages, we’ve significantly improved and accelerated the entire process."

Laura Medina

Head of CoE Learning & Development · Dekra

„"With Elephant we've taken the training and development of our installation teams to a new level. In a dynamic, fast-growing company like Enpal, it's critical that our installers are trained quickly, efficiently and to the highest quality — regardless of language, location or prior experience. Thanks to Elephant we can deliver knowledge in real time, overcome language barriers and give our employees exactly the information they need on the job. That hasn't just dramatically shortened our onboarding — installation quality and team satisfaction have visibly improved as well."

Manuel Lippert

Managing Director · Enpal

„What I love about Elephant is how easily an initial idea can be turned into a course with a well-structured, pedagogically sound design. Especially if you want to create digital learning resources but have little time for the design phase, this tool takes an incredible amount of work off your hands and makes getting started much easier.

Oliver Kretschmer

District Emergency Operations Director · Deutsches Rotes Kreuz Peine

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