1KOMMA5°: securing quality standards with fast training and chatbot support

1KOMMA5°Field Services & Installation
Portrait of Christoph Rohmer
With Elephant we make sure that installations at 1KOMMA5° always meet the highest quality standards. We can train new products and processes quickly and efficiently — and thanks to the chatbot, our teams get the answers they need at any time.

Christoph Rohmer, VP Installation & Quality Management, 1KOMMA5°

From problem to result — three UI cards with brand-blue arrow and trophy

From problem to result.

01

Challenge

1KOMMA5° is growing fast, and the installation network is growing with it. New products, new processes — continuously. The challenge: rigorously hold quality standards even though what installers need to know keeps changing. Training has to be out the door before mistakes happen in the field.

02

Solution

With Elephant, new product and process trainings are created quickly and pushed directly to the installation teams. The integrated chatbot makes sure questions in the field get answered immediately — without wait time and without needing a manager to be available.

03

Result

Up-to-date training content, available anytime. New products and processes reach the teams in full and without delay. The chatbot reduces follow-up questions and gives field staff the confidence they need to deliver clean work.

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Enpal
„With Elephant we've taken the training and development of our installation teams to a new level. In a dynamic, fast-growing company like Enpal, it's critical that our installers are trained quickly, efficiently and to the highest quality — regardless of language, location or prior experience. Thanks to Elephant we can deliver knowledge in real time, overcome language barriers and give our employees exactly the information they need on the job. That hasn't just dramatically shortened our onboarding — installation quality and team satisfaction have visibly improved as well.

Manuel Lippert

Managing Director · Enpal

Enpal
„With Elephant we've not only digitised our training, we've also empowered our teams to work more independently and efficiently. What was particularly impressive was how quickly we could create content and make it available in multiple languages. The positive feedback from our employees confirms we made the right choice with Elephant.

Emanuel Bugia

Senior Manager · Enpal

Aira
„Elephant has fundamentally changed our approach to training. We can now create engaging e-learning courses in no time by simply using our existing documents. That's a real milestone in reaching our audience — whether office staff, installers or sales reps. We already have hundreds of users, and the feedback is consistently positive. The AI Coursebuilder makes it so easy to deliver training that motivates everyone, and we've seen a clear jump in completion rates. For us, Elephant has become an indispensable tool for keeping our teams up to date on products and processes.

Bianca Grimm

Head of Academy Germany · Aira

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